Shipping Policy

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During high-demand periods, processing times may be slightly delayed.

Shipping & Delivery

• We deliver throughout South Africa using trusted courier partners.
• Estimated delivery times are:
  • Major cities: 2–5 business days
  • Regional/outlying areas: 4–7 business days
• Delivery times are estimates only and are not guaranteed.

Shipping Fees

• Shipping costs are calculated at checkout based on your location and order size.
• Promotional free shipping offers may apply to selected orders or products.

Tracking Orders

Once your order has been dispatched, you will receive a tracking number via email or SMS where applicable.

Delivery Conditions

• Customers are responsible for ensuring that the delivery address and contact details provided are accurate.
• We are not responsible for delays caused by:
  • Courier service disruptions
  • Incorrect delivery information
  • Weather conditions
  • Load shedding
  • Strikes or unforeseen circumstances

Failed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability or incorrect information:

• Additional courier or redelivery charges may apply.
• Orders returned to us may be subject to reshipping fees before re-dispatch.

Damaged or Missing Parcels

If your parcel arrives damaged or items are missing:

• Notify us within 48 hours of delivery.
• Include clear photos of the packaging and products received.

High-Value & Electronic Items

For security and fraud prevention purposes:

• Certain high-value items may require identity verification before dispatch.
• We reserve the right to cancel suspicious or high-risk orders.